Customer Reviews

We pride ourselves on our high standard of customer service.

But don't just take our word for it, read our customer reviews below.

Frans V
James has been great. Also did the video "tour" of the car via phone which is great as I am two hours away. The car was exactly as described. He was clear and meticulous in the process. Furthermore probably the most important thing when buying a used car is after sales service and trustworthy dealers in my view. One potential small problem popped up in the car entertainment system and James without hesitation made plans to resolve the issue. It was my first used car purchased and admittedly felt nervous, but James have put me at ease and I found a fantastic car. It's a non rushed, non pushy personal service.
Adam S
5 stars? Doesn't seem enough!! I can't recommend James and elite preowned vehicles highly enough. The car I have bought is elite. He went hugely out of his way to make a part exchange as easy as possible for me on my previous car. I got a deal I was happy with. Every i was dotted and t crossed. Thank you James!!
Joanna C
Buying through Elite Prewoned Vehicles was hassle free, trustworthy and quality car buying! From a totally comprehensive advert that answered every question I had, and more to brilliant viewing facilities. I was able to take my time without the pressure of a hard sell, and the owner was on hand with all the answers when needed. All the cars he sells have excellent checks prior to being sold and mine was fully detailed. Once I'd made my mind up to buy, the owner was flexible with times to meet and even offered to stay late if it was convinient for me. Completing the paperwork was straightforward and there was never any nasty surprises or hidden costs. Very trustworthy, and a pleasure to deal with. Once the time comes I will without a doubt check what cars he has in stock before looking anywhere else. Highly recommended.
James C
James' level of customer service was excellent and made the entire process of buying a car very easy and enjoyable. He gives you as much time as possible to look at the car so you can make your decision in your own time. Can't fault James and his business at all, would recommend to anyone.
Shaun H
From start to finish Elite Preowned Vehicles were everything you would hope for when buying a used car, efficient, informative, professional and above all , sincere, The 20 minute video which serves as a remote viewing and test drive was extremely helpful, regards buying a car online,, As a result of receiving such excellent customer service and quality of product, Elite Preowned Vehicles will be the first place I look when the time comes to get a new vehicle., and I would positively encourage others to give them a try.
Lauren A
Great service - really informative, polite and friendly.
Keith G
Elite were absolute professionals from first contact, and not only knowledgeable, but honest, respectful and approachable. Highly recommend their services.
Andy B
This was an exceptionally good experience. Honest, communicative, flexible and a well priced car that was absolutely as advertised. Impeccable process and product. Not like a 'car dealer' at all, but like a car dealer should be. Thanks again.
Gabriella W
It was a pleasure to buy my car from James of Elite Preowned Vehicles. James is very thorough to make sure the car he sold me was safe and in fact I felt like I was driving away in a brand new car. The car was immaculately clean and drives like a dream. The whole process is very efficient and even though I had bought along my 2 year granddaughter James made us feel very welcome in his home. In all a successful and pleasant experience in buying my car.
Paul G
Information given correct, professional dealer who went the extra mile
Donna T
The car was as seen on advert - beautiful clean vehicle and drives smoothly. I was not disappointment. I am very pleased with the sale. The dealer was pleasant and very patient.
Samson A
I had good experience with this dealer. He had a good presentation of the car and he has an excellent video which will tell u in detail of the car.
Stephanie E
Easy, quick, pleasant and satisfactory. Watching the video really helped us decide on buying the vehicle before even seeing it. Such an easy transaction and so helpful, even setting up my phone. The little things count. Oh and of course car is great (only had 3days) but it's fab. Would definitely buy from here again.
Chris H
The excellent and extensive online information, incuding photos and video, gives a great insight and therefore helps you to decide whether the visit is worthwhile, saving precious time. Plenty of time given during the visit to thoroughly experience the vehicle before buying.
Steve W
Very professional, excellent communication. Quick to reply to all enquiries, followed up a week after purchase to check all was still well.
Martin Z
Great service, nice people to do business with. Thanks for your service. 5 stars
Martin H
Good Morning James. Just a quick review and a huge thank you for your professionalism in the handling of my purchase from you. All went very smoothly with great after sales care and communication. I would not hesitate to buy from you again and would encourage anyone looking to buy a car exactly as described to give James at Elite a call. All the very best. Martin(Eastbourne East Sussex)
Michael C
Good service, excellent customer care. The video that is done on all vehicles gives a really good insight.
James W
From my firsr phone call to the handshakes at the end, it was a very pleasant experience. They came across as trustworthy and honest who were easy to get along with. When it is time for an upgrade i wll definitely return back to Elite Preowned Vehicles.
Paul Buxton
Just had the absolute pleasure of buying an Audi Q5 from Elite Preowned Vehicles in Bromley. The whole process of buying the car, from my initial enquiry through to completion and transfer of ownership, was first class. James is clearly very passionate about his business and his knowledge, professionalism and honesty made him stand out from car dealers that I've dealt with in the past. The detailed video that James put together to advertise the car was extremely useful and meant that there were no hidden surprises when I went to view the vehicle. It was honest, in depth and very well put together which cut out a lot of time wasting on both sides. The Sales process was very straightforward, I was very impressed with the extensive test drive that James afforded us, taking the car on an assortment of roads to give the car a 360 degree test. I would definitely recommend buying from Elite Preowned Vehicles. A refreshing first class service, totally professional and seamless.
Ady Hewitt
Went along as a second pair of eyes for a friend of mine that wanted to buy a vehicle from this firm , so I feel I can give an objective review. I found them to be very professional , knowledgeable, and honest. There is no sales edge to them in any way , the vehicle was exactly as described and the sales process was both swift and easy. The other thing that really impressed me was the extensive test drive , including local streets and a motorway , not just a trip around the block. All in all , I cannot recommmend them highly enough and will definitely be checking their stock when I go to look for another vehicle.
Stephen Graham
First class service...from seeing the vehicle to purchasing it ...could not have been simpler.
James made the whole transaction very easy.
I will, of course, recommend Elite.
Jay G
Went to see a BMW that Elite had for sale. The car had been cleaned prior and presented well for me too look at. We took the car for a test drive and the dealer came across very well, friendly guy, straight to the point without any sales garb, which I prefer hands down. We agreed on a deal and took the car away Where he really excelled, was when my car developed an electric issue. Without hesitation, he said to bring the car back and had the battery changed (from his own pocket) which solved all the problems. On top of that, he delivered the car back to me and topped up the fuel tank, all off his own doing. That's what pretty much separates him from alot of car dealers I know. True to his word, he cares about customer relations. Overall it was fantastic experience with Elite, was pretty much straight and honest as you get. Made things very easy as a buyer. No problems with buying from Elite again.
Robert Fraser
Excellent professional service provided by James, very informative about the vehicle and gave an open and honest description on the condition. The car was very well prepared, clean and ready to go. Would highly recommend
Trusted Customer
he professionalism James showed was first class. He got back in contact with me when a previous buyer failed to show and held the car until I had seen it.
The video of the car was a brilliant way of showing the car in it's true state, being honest enough to point out it's small bumps and bruises.
If I need another car I would give James a call to see what he could find for me first.
Test drive was a great 10-20 min drive down dual carriage way
Steve in Bromley
I felt James offers excellent customer service, there is no pressure or hard sale and I felt at ease when discussing the car and when taking it for a test drive.

I've only had the car for a few weeks and nothing has gone wrong on it yet and I have a 3 month warranty for peace of mind. James also made sure the car was serviced and MOT'd (with no adviseries) before I got it.

I am looking to keep the car a couple of years and get another, I would certainly consider using Elite Preowned Vehicles again for the next purchase
Susan Dunn
James was professional and friendly and put me at ease straight away. No pressure and was given plenty of time to look around the car without any hassle. All my questions were answered quickly and in plain English.
An absolute pleasure to deal with.
I am really happy with my car and feel confident purchasing from Elite
Ellisha Grey
A warm and friendly welcome very professional. Description of the vehicle is as advertised, and felt very comfortable buying from Elite Pre Owned Vehicles, comes will all paperwork and recipets etc!
Sarah Davis
A pleasure to deal with, so open and honest and the video appraisals James does are a great idea. It shows they have nothing to hide about their cars and honesty is the best policy! If you're thinking about buying a car from Elite Preowned Vehicles just do it, you won't regret it.
John Higgs
Fantastic service and a well prepared car. Friendly, honest company and I'd have no doubt about buying from these guys again. Nothing was too much trouble and the free warranty was a real bonus!
Peter Sherry
I bought a Mercedes 180 sport estate from James of Elite Preowned Vehicles, at the beginning of January 2018.
The car was as James had described it. It was in excellent condition and came with a new MOT and full dealer history. I have since covered 1500 miles and have been very pleased with the car. It has been a joy to drive.
James was very helpful and allowed us to really give the car a thorough inspection and test drive. He was not pushy and was very professional in the way he handled the sale. I would have no hesitation in recommending him as an honest and trustworthy person, with whom to do business. I would certainly ask him to find me another car when the time comes.